Delivery Policy

HOW MUCH DOES DELIVERY COST?

We have a flat fee of $9.95 for all orders across Australia.

HOW LONG DOES IT TAKE TO PROCESS AN ORDER?

Orders are processed same day if received before 3pm AEST (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

WHAT ABOUT DELIVERY?

We deliver all over Australia using several different courier companies based on your location and their delivery times. These companies include Star Track, Fastway, Toll, Couriers Please and Australia Post. Once your order has been shipped you will receive a tracking number via email where you will be able to track your delivery and its progress.

Orders are generally shipped from our closest warehouse to your location for quickest delivery. If we do not have stock in that warehouse, it will be shipped from the next closest warehouse. Our warehouses are located in Sydney, Melbourne, Brisbane, Adelaide and Perth.

WHAT ARE YOUR DELIVERY TIMES?

Area

Expected Delivery Time

Capital Cities: Sydney, Melbourne, Brisbane, Adelaide, Perth

1-2 Business Days

Regional Areas and Darwin

3-5 Business Days

* Please note that delivery times might be slightly affected by the impacts of COVID-19, but we will do our best to get your order to you ASAP.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use this to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 10 days of receiving your shipping confirmation email, please contact us at shop@newspower.com.au with your name and order number, and we will investigate it for you.

OUT OF STOCK ITEMS?

On the rare occasion that a stock item is out of stock after your order is placed, we will keep your order on backorder for 7 days in an attempt to fill your order. After 7 days if the item is still not in stock we will refund your purchase amount using the details of your original payment method. If you would like this order cancelled before this time please email us shop@newspower.com.au